FAQ

Evanhub is a clinical mental health assessment platform conducted by specialists. It provides access to a structured clinical interview with psychiatrists, psychologists, or neurologists via telemedicine.

Following the assessment, the specialist prepares a structured clinical report, delivered digitally within 48 hours.

Evanhub's goal is to help individuals better understand their clinical situation and provide clarity to guide subsequent decisions alongside their healthcare professionals.

Our evaluations are designed for people who:

• Want to understand what is happening to them and obtain clinical clarity
• Are seeking a second opinion on a current diagnosis or treatment
• Need a professional report on their mental health status
• Want guidance before starting or changing a treatment

No prior diagnosis or medical referral is required to book.

An assessment may include:

• A structured clinical interview with a specialist (up to 90 minutes).

• Clinical analysis of the case.

• Administration of validated clinical instruments when appropriate.

• Cognitive assessment if the situation requires it.

• Preparation of a professional clinical report.

The report is delivered digitally within 48 hours of the assessment.

Assessments are conducted by experienced mental health professionals, including:

• Psychiatrists.

• Clinical Psychologists.

• Neurologists.

The specialist assigned will depend on the type of assessment requested.

Yes. Evanhub offers a specialized assessment service for individuals involved in legal, administrative, or institutional proceedings.

Given the specific nature of each case — including number of sessions, format (in-person or remote), jurisdiction, and documentation needs such as apostille or certified translation — this service is organized individually upon request.

If you need a clinical assessment for a legal context, please contact us directly and we will evaluate your case.

Assessments can last up to 90 minutes, depending on the complexity of the case and the clinical aspects the specialist needs to explore during the interview.

This duration allows for a more in-depth clinical assessment than a brief traditional consultation.

Depending on the clinical case, the psychology specialist may use widely recognized instruments in clinical practice and international research, including:

• Zung Anxiety Scale (ZSAS).

• Zung Depression Scale (ZSDS).

• Hamilton Anxiety Rating Scale (HAM-A).

• Hamilton Depression Rating Scale (HAM-D).

• Montreal Cognitive Assessment (MoCA), when applicable.

These instruments support the clinical interview, and their results are always interpreted by the specialist within the full clinical context.

After the assessment, you will receive a structured clinical report, which may include:

• Summary of the clinical interview.

• Specialist's analysis.

• Results of clinical instruments when applied.

• Diagnostic or functional guidance when applicable.

• Relevant clinical observations.

• General recommendations.

The report is delivered in digital format.

Each report is electronically signed by the treating specialist. The document includes an audit trail with the signatory's identification, date, time, IP address and document integrity verification, in accordance with international traceability standards in healthcare.

The clinical report is delivered within 48 hours following the assessment.

In some cases it may be delivered sooner, depending on the complexity of the clinical analysis.

The report aims to organize and document the clinical information gathered during the assessment.

It can serve as:

• A clinical reference for your treating physician

• A reference document to better understand a clinical situation

• A basis for discussing therapeutic options with healthcare professionals

• Supporting information for personal, family, or institutional matters

The report seeks to provide clinical clarity and professional guidance.

In some cases, individuals use clinical reports as supplementary documentation in various institutional or administrative settings.

However, it is important to note that:

• Standard Evanhub clinical reports are referential documents and are not intended as formal medico-legal or forensic evaluations. For assessments in legal contexts, Evanhub offers a specialized service through its Legal Area.

• Its use will depend on the applicable regulations in each country.

• Acceptance of the document is at the discretion of the receiving institution or professional.

For this reason, standard reports issued by Evanhub are presented as referential clinical documents.

No.

Assessments conducted at Evanhub do not replace the doctor-patient relationship with your treating professional.

The clinical report is advisory and complementary in nature, and can serve as an additional input for subsequent clinical decisions.

No.

Assessments conducted at Evanhub are not intended to issue medical leave certificates.

Their purpose is to deliver a clinical assessment and professional analysis that can serve as a complementary clinical reference.

Yes.

All assessments are conducted via secure video call, allowing patients to access specialists from different locations while maintaining full privacy.

Evanhub currently operates from Chile, serving patients wherever they are.

Yes.

Evanhub applies security and confidentiality measures to protect sensitive clinical data.

Information shared during the assessment is handled in accordance with the privacy standards applicable to digital health services.

If the specialist considers that ongoing treatment or clinical follow-up is necessary, they may recommend:

• Consultation with a treating physician or relevant specialist.

• Psychotherapy.

• Further diagnostic studies.

Evanhub is primarily focused on clinical assessments and analysis, not ongoing treatment.

Payment is made in advance at the time of booking your evaluation, by credit or debit card through Transbank. Payment confirms your appointment with the specialist.

The cost depends on the specialty:

• Psychiatric Evaluation: $290,000 CLP
• Neurological Evaluation: $270,000 CLP
• Psychological Evaluation: $210,000 CLP

Each evaluation includes a clinical interview of up to 90 minutes via videoconference with an accredited specialist, plus a structured clinical report delivered within 48 hours. Payment is made at the time of scheduling.

Assessments can be rescheduled up to 48 hours before the scheduled appointment, directly from your patient profile.

Please note that as a digital service with a confirmed date and time, there is no right of withdrawal or cancellation once the booking is completed. This condition is communicated at the time of purchase, in accordance with Chilean consumer protection law.

In the event that an Evanhub professional is unable to attend the session, you will have the option to reschedule at no additional cost or receive a full refund.

Evanhub is designed as a structured clinical assessment platform, combining:

• An in-depth clinical interview.

• Validated clinical instruments.

• Professional analysis.

• A structured clinical report.

This approach provides a more thorough evaluation than a brief traditional consultation.

Evanhub evaluations are not currently processed through Isapre or Fonasa. Payment is private and made directly on the platform.