REFUND POLICY

EVANHUB SPA (hereinafter, "Evanhub"), pursuant to the provisions of article 3 bis, section b) of D.F.L. N°3, which establishes the revised, coordinated, and systematized text of Law N°19.496 regarding the Protection of Consumer Rights, expressly informs that once the purchase process has been finalized by the buyer, acquiring a service through this website, no changes, refunds, or returns will be made based solely on the buyer's discretion; in other words, there is no right of withdrawal.

The transaction will be subject to verification of the buyer's data by the banking entity or other relevant party, as applicable.

Before confirming the purchase via the website, the buyer must meticulously review their personal data to ensure its accuracy and currency.

In this regard, it is reiterated that no changes, returns, or refunds will be made at the sole discretion of the user, except for those refund requests that are made for well-founded and verifiable reasons, resulting in the user's absolute inability to attend the service. Such situations may include medical licenses, user illness, death of a close family member (up to the second degree of consanguinity), among others.

Evanhub reserves the right to accept or reject a person's refund request for a specific service. The user must contact Evanhub up to 48 hours before the scheduled service via email at contacto@evanhub.com. Evanhub will communicate the resolution to the user. If the refund is approved, it will be processed within a maximum of 60 calendar days. The reversal will be made according to the payment method used by the client, in accordance with the provisions of this clause, unless the client requests a different form of refund, and must indicate to Evanhub all the data necessary for the operation.

The foregoing is without prejudice to cases of refund due to cancellation by Evanhub of the scheduled service, modifications of date, time, professional, place, or others that differ from what was originally informed to the buyer. If the event is modified or postponed to another date, time, and/or professional, the buyer may choose between: (i) a refund of the total price paid by the user for the service, according to the terms explained in this Refund Policy; or (ii) maintaining the price paid and coordinating with Evanhub the rescheduling for another date, time, or professional, as appropriate, at the user's convenience.

In any case where a refund applies in accordance with the provisions of this Refund Policy, the refund will be executed as follows, depending on how the payment was made:

  • If it was through a credit card: the reversal will be made through the payment method used to your credit card.
  • If paid with a debit card: the refund will be made via electronic transfer, after verifying the identity of the buyer.
  • If the purchase was made by another means of payment: the money will be refunded to the account used by that way.
  • In exceptional cases where the payment method does not work for reasons of its own, beyond Evanhub's control, the reversal will be made by electronic transfer to the client's account, and the client must indicate to Evanhub all the data necessary for the operation.

The period Evanhub has to make the refund of funds is 60 calendar days, counted from the date the user requested the refund, under the grounds established in this instrument, provided that the user provides the necessary background information to make the reversal of funds.